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Shipping

The rate charged for the shipping of your order is based on the weight/volume of your products, and your location. This can vary depending on the nature of your order. All shipping is dispatched via tracked courier or Australia Post for some small items.

Flat rate

Flat Shipping rate is just for the products marked as such and only to National destinations (Continental Australia).

Local Pick up

Local pick up is from our head office in Bayswater, Victoria, Australia. Please confirm before placing online orders.

For all other Shipping

We will contact you within 48 hours after the order has been placed (via e-mail or Phone ) to confirm your Shipping information, Rates & payment.

Substitutes

Due to the nature of the electronics industry from time to time products will be unavailable without notice, although we endeavor to stay ahead of the curve, this is not always possible; We will contact you within 48 hours after the order has been placed (via e-mail or Phone) if a substitute of equal value and specifications will be used in place of the original stated product.

Processing Time

Items that are in stock are typically processed and dispatched within 2-3 business days. Some orders including cinema packages may include components that are not held stocked or are made to order. For qualification on dispatch or shipping times please call or email us.

Cheaper Rates & Phone Orders

Because of the complex nature of shipping with different package options, item weights and dimensions, our website will generate generic rates (mostly flat rates) for shipping costs. For this reason many of our larger packages are not listed for direct purchase via our website. For competitive shipping rates and bulky/large orders please contact us for a custom quote or place a phone order on +61 (0)3 9729 6300.

Courier Tracking

All items and packages will include courier tracking information. Tracking numbers and details will normally be automatically emailed upon dispatch of goods. If you have not received these details please contact us.

Shipping Insurance

All items dispatched are covered by a general shipping insurance policy until arriving at provided customer destination.

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